Introduction
Chapter 1: Change Is Not The Problem
THE SCIENCE: HOW IT WORKS
Chapter 2: The Power of Plausibility
Chapter 3: Your Unreliable Memory
Chapter 4: The Hidden Brain
A Deeper Dive:
Before Awareness
Chapter 5: The Prefrontal Cortex, Your Brain’s Monitor
A Deeper Dive:
It’s Really About What You Don’t Do
Multitasking Is A Myth
Chapter 6: It’s All About The Sorting Criteria
A Deeper Dive:
How Prioritization of Sorting Criteria Works
A Real Life Example
Chapter 7: Don’t Shoot The Messenger
A Deeper Dive:
When It Comes To Empathy, We Have It Backwards
Chapter 8: It’s a Balancing Act
A Deeper Dive:
The Scientific Method and PDSA
A CATALYST
Chapter 9: The Dreaded Dueling Solutions
Chapter 10: Lighting The Fuse
A Deeper Dive:
A Primer on Resistors, part 1
Chapter 11: Create The Right Conditions
A Deeper Dive:
More On The Right Conditions
A Primer on Resistors, part 2
Chapter 12: Credibility: Do You Intend To Be Confusing, Deceptive, and Coercive?
A Deeper Dive:
The Metrics, Data, and Language of Credibility
Chapter 13: Operationalize the Strategies: The Role of a Shared Outcome
R&D
Chapter 14: The Pursuit of Clarity
A Deeper Dive
A Primer on Resistors, part 3
Chapter 15: The Value of a Standard
A Deeper Dive:
In Search of an Ideal Standard
Chapter 16: Arbitrate the Differences
A Deeper Dive:
“We Just Need To Hold Them Accountable”
“How Do I Protect Myself?”
Chapter 17: The Role of Satisfaction
A Deeper Dive:
Built-In Satisfaction
Chapter 18: The Path to Creativity
A Deeper Dive:
The Time And Place For Creativity
Chapter 19: Innovation: A Role For Variation and Standardization
Chapter 20: The Coaching Mindset
A Deeper Dive:
Further Clarifying One’s Role
Chapter 21: What We Have Learned So Far
WHEN IT WORKS
Chapter 22: Effective Methodologies: The Toyota Story And More
A Deeper Dive:
The Tools And The Brain
The A3 Process
Chapter 23: Insights Into Why It Works
WHAT TO DO
Chapter 24: Reverse the Arrows
Chapter 25: Toward An Engagement Kata
A Deeper Dive:
A Perfect Metric: The Ideal Change Quotient
Chapter 26: Paul’s Story
A Deeper Dive:
When You Are The One Resisting
Chapter 27: “I Don’t Have Time”
Chapter 28: What’s In A Meeting
WHAT IT ALL MEANS
Chapter 29: The Rest Of The Story
Closing Thoughts
Resources
Acknowledgments